Privacy policy

Privacy policy

Effective date: July 31, 2026

This Privacy Policy explains how milkmilkdiy collects, uses, discloses, and protects personal information when you visit our store, contact us, or place an order. Our store is hosted by Shopify, which provides the commerce platform used to operate the website and checkout.

Information we collect

Depending on how you interact with the store, we may collect contact details such as your name, email address, phone number, billing address, and shipping address; order and transaction details; livestream order references; customer-support messages; device, browser, network, and usage information; and any information you choose to provide.

Payment information is submitted to the payment services available at checkout. We do not receive or store complete payment-card numbers. The customer information supplied to us identifies PayPal as the intended payment method.

How we collect information

We collect information directly from you, automatically through the website and cookies, and from service providers involved in operating the store, processing payments, preventing fraud, fulfilling orders, providing analytics, or supporting customer service.

How we use information

We use personal information to provide and improve the store; confirm livestream selections and orders; process transactions; arrange shipping; send order and service communications; provide customer support; detect fraud, abuse, and security incidents; maintain business records; comply with legal obligations; and, where permitted, communicate store updates or offers.

How we disclose information

We may disclose personal information to Shopify, payment providers, shipping carriers, fulfillment and technology providers, professional advisers, fraud-prevention providers, analytics or marketing providers that we choose to enable, and government or law-enforcement authorities when required by law. We may also disclose information in connection with a business transfer or with your direction or consent.

If you choose to contact us through WhatsApp, your messages and contact information are also processed by WhatsApp and its provider, Meta, under their own privacy terms. WhatsApp communications may be processed across borders.

We do not sell personal information for money. Some privacy laws may define certain analytics or advertising disclosures as “sharing” or “targeted advertising.” Where those laws apply and such services are enabled, you may have the right to opt out.

Cookies and similar technologies

Shopify and enabled service providers may use cookies, pixels, local storage, and similar technologies to operate checkout and account features, remember preferences, measure site performance, prevent fraud, and understand store usage. Browser settings can block or delete cookies, but some store features may not work correctly afterward.

International processing

milkmilkdiy operates from China and serves customers in the United States. Personal information may be processed in China, the United States, and other countries where Shopify or our service providers operate. Privacy protections can differ between countries. Where required, appropriate transfer safeguards are used.

Data retention

We retain personal information for as long as reasonably necessary to provide the store and orders, maintain records, resolve disputes, prevent fraud, and meet legal, tax, accounting, or regulatory requirements. Retention periods vary by the type of information and the reason it is used.

Your privacy rights and choices

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information; restrict or object to certain processing; withdraw consent; appeal a decision; or opt out of certain sharing or targeted advertising. These rights can be subject to legal exceptions. To make a request, contact us using the details below. We may need to verify your identity before responding.

Where applicable, you can also use our Your Privacy Choices page to submit an opt-out request.

You can unsubscribe from promotional email by using the link in the message. Service messages about an order or account may still be sent when necessary.

Children

The store is not intended for children to use independently, and we do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child provided personal information may contact us to request review or deletion.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage method is completely secure, so absolute security cannot be guaranteed.

Changes to this policy

We may update this Privacy Policy to reflect changes to the store, services, or applicable requirements. The current version and effective date will be published on this page.

Contact us

For privacy questions or requests, contact gaoge11222@outlook.com, call +86 195 1985 6828, or message us through WhatsApp.

Business address: Room 812, 4th Floor, Comprehensive Building, No. 31 Qingxi East Road, Jiangdong Subdistrict, Yiwu, Jinhua, Zhejiang, China